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Nestled within the grounds of the Cotswold Water Park, in South Cerney, the Gateway Café and Information Centre are hosting a magical experience for all the family this Christmas.

Visitors can enjoy FREE parking and FREE entry to the site from 10am-10pm* which features:
Outdoor Christmas Market I Christmas Tree Sales & Shop
Children’s Rides | Pizzeria | Fully Licensed Bar | Hog Roast |
Marshmallow Firepits

As the sun sets, the grounds will come alive as an enchanted spectacle of light introduces a magical scene with a 19m projection show!

Make Christmas the most memorable part of your child’s year and book a personal visit to Santa’s Grotto for your ‘social bubble’ - a new, socially distanced experience for 2020.

Advanced bookings are required for Santa.

*Gateway Cafe closes at 8pm I Pizzeria closes at 9pm I Car Park closes at 10pm

 
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Tickets On Sale Soon!

 
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What's included in the ticket price?

The Santa Experience will offer families the opportunity to meet Santa within their bubbles across a 10-minute socially distanced session, which includes a personalised story-time, the chance to take your own photos and videos together and a visit to Santa’s Christmas Tree, where presents will be individually labelled for each child, to take home and enjoy. #GatewaytoChristmasSanta.

Do we get to see Santa on our own?

Yes. The Santa Experience will offer families the opportunity to meet Santa within their bubbles across a 10-minute socially distanced session, which includes a personalised story-time, the chance to take your own photos and videos together and a visit to Santa’s Christmas Tree, where presents will be individually labelled for each child, to take home and enjoy. Make sure you tag us across your social media #GatewaytoChristmasSanta.

What time do we need to arrive?

Please arrive no more than 5 minutes before your scheduled time slot, but no later than the time your experience begins.

Please follow the signs for the Santa Experience. No entrance will be granted if you arrive later than your allotted time.

Is there parking nearby?

Yes, parking onsite is FREE. 

Are there toilet facilities?

Yes, toilet facilities are provided onsite and suitable for wheelchair users and those with additional needs.

Are you COVID-safe?

Each booking will consist of no more than 6 people, all 6 people must be from the same household/ social bubble. Our Elves are fully briefed in ensuring all visitors adhere to our social distancing guidelines.

Children should be accompanied by a maximum of 2 adults due to space restrictions in and around the Grotto and should remain under supervision for the duration of the event. 
Hand sanitiser is available at the entrance and exit of all areas and visitors must wear a face mask once inside Santa’s Grotto. 

What should we wear?

Please be mindful, this a rural based visitor attraction. Whilst we endeavour to make sure as many areas as possible are heated, we would recommend bringing outdoor clothing and suitable footwear, hats and gloves. Christmas jumpers and hats are always encouraged!

I have more than 6 people in my family - can I still book?

We are not able to allow any ticket booking of more than 6 people online. Please call us to discuss your individual circumstances and follow the official advice from our team. 

Is the site wheelchair friendly?

All areas of the site can be accessed by wheelchair users and those with additional needs. Don’t hesitate to contact us in advance if you have any concerns with regards to access. Always ask your Elf if you need assistance.

I can't complete my booking, what should I do?

Please contact us

How long do we spend with Santa?

The Santa Experience will offer families the opportunity to meet Santa within their bubbles across a 10-minute socially distanced session, which includes a personalised story-time, the chance to take your own photos and videos together and a visit to Santa’s Christmas Tree, where presents will be individually labelled for each child, to take home and enjoy. #GatewaytoChristmasSanta.

Can we take photos?

Yes. Make sure you tag us on your social media #GatewaytoChristmasSanta

How many people are in each session?

Each booking will consist of no more than 6 people, all 6 people must be from the same household/ social bubble.

Can I amend/cancel my booking?

Please contact us and we will do everything we can to transfer your ticket to another available date/time.

Refunds are not available. Please refer to our Terms and Conditions at the bottom of the page.  

Do we have to wear face masks?

Once inside Santa’s Grotto, yes. 

What if the event is cancelled due to Covid-19 restrictions?

We have created the experience in line with the COVID secure guidelines. However, should we need to cancel due to this and are confident we will transfer your ticket to an online virtual 121 experience with Santa and your chosen gift will be sent to you via post.

Do I have to book a Santa Experience to visit The Gateway to Christmas?

No. Entrance and parking onsite is FREE. You can enjoy everything The Gateway to Christmas has to offer.

 
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Make Christmas the most memorable part of your child’s year and book a personal visit to Santa’s Grotto for your ‘social bubble’ - a new, socially distanced experience for 2020.
Contact Us and one of our team will answer your query within 24hrs.

 
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© 2020
The Gateway To Christmas

The Gateway Centre, The Spine Road, South Cerney, Cirencester, GL7 5TL Gloucestershire